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PRIVACY POLICY
All information gathered by MountainSide Creations through
your order is kept strictly confidential and will not be distributed to any company or individual except for UPS, Federal
Express, or the US Postal Service to facilitate the delivery of your order. The information will be used only to make sure
that your order gets delivered to you in the timliest manner possible. If you need to change anything about your order- where
we'll be shipping it to, phone number, etc. please contact us.
Shipping and Handling
We attempt to ship your order as soon as we receive it.
At this time We ship to the Continental United States, U.S. Territories and Canada.
We are working on the ability to ship around the world. We will let you know when that will be possible.
If you live in another country than what was listed and you would like something, drop us an
email and we will investigate the best way to get it to you. We will let you know the costs.
We offer the following shipping methods:
Due to the popularity of this promotion, we have extended the FREE
USA DOMESTIC FIRST CLASS OR PRIORITY MAIL SHIPPING ON ALL JEWELRY AND MOST WOOD ITEMS
NO MINIMUMS!! Gourds and Large wood items are excluded.
JEWELRY PRIORITY MAIL SHIPMENTS TO CANADA WILL BE $9.00 which is approximately
50% off of regular Priority Mail to Canada!! For other International Shipments, please email us for a
quote.
All Jewelry is shipped via
First Class
Priority Mail
Express Mail
Large Wood Crafted Items are shipped:
Standard UPS
Ground
UPS Second Day
UPS Overnite
(where available)
Returns
Customers often ask what our return policy is. We aim for complete customer satisfaction. If you are not completely happy
with your purchase, we want to hear about it. Let us know if something is wrong and we will do what we can to make it right.
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